IMPORT DUTY

It is the responsibility of the customer to test suitability and compatibility of all raw ingredients to ensure they are safe and fit for purpose. My products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use. If you are uncertain about possible sensitivity, always do a patch test before use.

*All GerlindeNaturals products have been professionally formulated and certified for safe use by a qualified chemist as required by current legislations to legally produce and distribute natural skin care products.

Storage of skin care products

GerlindeNaturals products are freshly prepared in small batches and carry a 'best before' date for guidance. Refrigeration is not necessary (yet Floral Waters and Toners might benefit), but storing away from heat, keeping products out of direct sunlight (window sills) and closing lids fully after use will maximise the products' shelf-life.

Description of products

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product. I will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system.

Payment

I accept PayPal and  all Major Credit an d Debit Cards. Your payment will be processed via  a secure (Thawte SSL123 Certificate) PayPal Braintree payment gateway. A secure SSL connection which provides industry standard data encryption of information will transfers data from your computer to the website, ensuring safe online transactions.

You will be asked to select your preferred method of payment during the checkout process.
GerlindeNaturals never receives your credit or debit card details and never keep such information on their own system.

Vouchers are non-refundable but may be transferred to another person.

Vouchers can be exchanged for goods online at www.gerlindenaturals.com.
Gift vouchers may not be exchanged for cash.
If the goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with www.gerlindenaturals.com, and will be redeemed against subsequent orders.
If you have to return goods you have purchased online using gift vouchers, then in most instances we will credit against further purchases. This does not affect your statutory rights.

3) Returns Procedure and Refund Policy

I hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, I am unable to offer any refund once your purchase is opened. 
Should you wish to return anything bought from me and the product is in re-saleable, perfect condition, I will be happy to refund or exchange the product. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.

If I find that the product has not been returned to me in fully re-saleable condition, I reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.

My products are wrapped either in corrugated cardboard or boxes and cushioned with packing chips or bubble wrap in a suitable postal box. Therefore I cannot be held responsible for damage that occurs in transit.

I will refund the price of the item to the purchaser or exchange the product once it is received by us.

Damaged Goods

You should inspect the goods when you receive them for damage or defects. In the event that your order is found to be damaged or defective, please contact me as soon as possible. The goods should be promptly sent back to me including the original invoice and packaging. I will then offer you a full refund or replacement including postage.

Cancellations

You have the right to cancel your order. This right starts when you place your order and ends 7 working days after the day on which you receive your goods. If you wish to exercise your right to cancel, you can do so by sending a notice of your intention to cancel to GerlindeNaturals by email to info@gerlindenaturals.com.

If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to me. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to me in a saleable condition. I will not accept any responsibility for loss or damage to goods returned in this way until they are received at our address. I strongly recommend that returns are sent by ‘registered delivery' and the original proof of posting is kept.

Intellectual property and right to use

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

General conditions

I guarantee that all products offered for sale on this website are fit for their intended purpose. However, the information on this website describing the traditional uses and perceived benefits of natural ingredients is from published sources and is provided for information purposes only, and is without warranty; either expressed or implied. Gerlinde Naturals reserves the right to change, add or or amend content or information contained in this website at any time.

Animal testing

This is to confirm that Gerlinde Naturals do not knowingly purchase ingredients or products that are tested on animals. Using animals as part of cosmetic ingredient testing has been banned under EU law since 2009 and we wholly endorse this.

Third party links

To provide increased value to my Users, I may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website I am not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy practices of such websites, the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Consumer Rights according to Trading Standards

Under SOGA (Sale Of Goods Act) if an item is faulty, it means that it is

• not of satisfactory quality

• not fit for purpose

• does not match the retailer’s description.

If an item you have bought is faulty you may be legally entitled to a refund or a repair or replacement. What you are entitled to will depend on a number of factors; contact Consumer Direct for more information.

You do not have a legal right to receive a refund, repair or replacement for any of the reasons listed

• fair wear and tear

• accidental damage or misuse of the item

• if you don’t want the item any more, for example it is the wrong size or colour

• if you knew the item was faulty when you bought it

• if you misused the item and caused a fault

• if you tried to repair the item or had someone else try to repair it, which damaged the item

• if it is over six years since you purchased the item, or for goods purchased in Scotland, if it is over five years since you discovered the fault.

If you buy an item by mail order, telephone or online you have the same rights if the item is faulty (see above). You also have an important additional right if you want to return the item:
you can cancel your order any time from when you place it up to 7 working days from the day after you receive the goods – even if the item is not faulty.

Some items bought online cannot be returned simply because you change your mind. For more information on Distant Selling Regulations contact Consumer Direct.

This publication is intended for consumers buying goods from retail businesses, it is not intended for businesses buying goods from other businesses.